NETs Land and Countryside - Beecraigs Caravan & Camping Site

Please help us to improve our service to you by completing this form and returning it to us.

Should you be unhappy about any aspect of our service during your stay, please let us know as quickly as possible so that we can try to put matters right.

Where have you come from? Please state postcode if from the UK

How many of you came to stay?

1

2

3

4

5

6+

Please indicate how many people from your group fall into the following age categories

How did you find out about this facility?

	Word of mouth
	Been before
	www.beecraigs.com
	Other publication or method, please specify

Did our service meet your expectations?

	Yes
	Exceeded
	No (If not, we would appreciate it if you could explain why not)

Would you recommend the Beecraigs Caravan & Camping Site to friends & family?

	Yes
	No (If not, we would appreciate it if you could explain why not)

If you stayed in the Little Lodges, please rate the quality:

	Excellent	Good	Adequate	Poor	Very Poor	N/A
Overall quality of the Little Lodges, their contents & external area

We would appreciate any suggestions you may have following your stay in the Little Lodges

Please rate the quality of our service to you with regards to the following aspects of our site:

Do you feel you are treated with fairness and sensitivity?

	yes
	no

Please provide your name, contact details and booking form number so that we may follow-up on any queries you may have or contact you in the future with any promotions.

Name
Address
Postcode
Telephone
Booking Form No

If you have any suggestions for improving our services to you or wish to make any other comments, please use this space to do so. Your views are important to us.

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	0-15 years	16-24 years	25-44 years	45-64 years	+65 years
1
2
3
4
5+

	Excellent	Good	Adequate	Poor	Very Poor	N/A
Speed & efficiency of our response to your enquiries (timeliness)
Accuracy & comprehensiveness of information provided (communication / information )
Customer service on arrival at reception
Customer care during your stay
Professionalism, attitude & knowledge of staff
Atmosphere & setting of site
Facilities for children (e.g. play area on site, Country Park facilities)
Standard of facilities including cleanliness with ablution blocks ( e.g showers, toilets, sinks, bath, laundry etc)
Maintenance & upkeep of the site
Site Security
Site Lighting
Web site www.beecraigs.com
Value for money
Customer satisfaction with service overall (consider all aspects above)