School Bus Survey for Pupils and Parents 2023/24

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School Bus Survey for Pupils and Parents

West Lothian Council is committed to providing a high level service to its customers and your feedback is important.

We would appreciate if you could complete this short survey regarding the home to school transport service for your child.

1. Please tell us whether you are a pupil or a parent in the box below?

	Pupil
	Parent or guardian

2. What school do you attend?/What school does your child attend?

3. What is your school bus number? This will be shown at the front of the bus and detailed on the letter or email when you were awarded transport. If you have a bus pass, it is shown on the right. SCH_______

4. Please rate how satisfied you are with the punctuality of the school transport service?

Excellent

Good

Adequate

Poor

Very Poor

5. How would you rate the cleanliness of the vehicle?

Excellent

Good

Adequate

Poor

Very Poor

6. How would you rate your satisfaction in the professionalism of the school transport staff member(s)

Excellent

Good

Adequate

Poor

Very Poor

7. Overall, how do you rate the school transport service?

Excellent

Good

Adequate

Poor

Very Poor

8. Please rate the experience (if applicable) of any interactions with the Passenger Transport Service.

Excellent

Good

Adequate

Poor

Very Poor

Not Applicable

9. Any additional comments:

Privacy Notice - https://www.westlothian.gov.uk/media/46577/Operational-Services-2022-Passenger-Transport-including-School-and-Community-Transport/pdf/2022_Passenger_Transport_including_School_and_Community_Transport_Service_Delivery_privacy_notice_A.pdf?m=637825145845030000